“This past Monday my mom and I placed my dad in your memory care facility. Such life changes are never easy – and it broke both my mom and dad’s hearts to know that they will probably never live together again after spending the last 61 years together.
I would like to let you know, however, how incredible your people are. Both Jennifer Riggins and Andrea Anderson spent so much time with my mom and I as we were coming to this decision. We actually researched several facilities and yours had, hands down, the most empathetic, caring and knowledgeable people. We actually just stopped in for the first time and although I know Jennifer had a full day, she never made us feel hurried or asked us to schedule an appointment – she dropped everything and showed us around, answering all our questions.
It turns out that I know your new concierge, Stacy Dunn, and couldn’t be happier that she will be a part of the crew watching out for my dad. What a caring person she is. Always there with a smile and hug in this emotional time for us.
Of course, Naomi, Wade and all the others are wonderful, too. We couldn’t ask for a better team to watch over our precious husband and dad. Thank you for having such high standards in your employment!
Again, I hope you are so proud of your staff at the Lodge – they have taken the worry and stress out of a heart wrenching time for us and we appreciate you all,